Damages, Returns and Refunds Policy

  • Goods are to be returned only with our prior consent and charged at cost to the buyer.
  • Any damages or shortages must be reported by 11am the day following delivery. Failure to report under this term will result in no obligation to the seller.
  • If damages do occur on your delivery you MUST sign the drivers delivery note as having damages, failure to do so will mean we cannot replace your goods.
  • Our liability in respect of damaged/delayed goods shall not exceed the invoice value of the goods (excluding vat) and our liability shall not extend to consequential or indirect loss or damage.
  • All goods signed for by the customer indicates acceptance of the goods under our terms & conditions. `Not checked` or `Signed damaged` or similar written on delivery documents, will not indicate seller responsibility.
  • We do not deliver using our own vehicles, all orders are dispatched by courier or on a pallet network. When items are delivered by pallet, it will be the buyer's responsibility to unload their goods, preferably with the use of a forklift. It is the buyer's responsibility to arrange help to get items delivered into their building.
  • We do not accept exchanges.